Value City Furniture in Rochester, NY Closed now

Reviews about Value City Furniture

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  July 08, 2020, by Julia K
  We bought a sectionals few years ago and were convinced by sales person to buy the 7 years WARRANTY. You know just in case if anything happens with it, accidental stains, rips, peeling etc. Sectionals were fine first few years, but in one not so wonderful day it all started peeling all over. It was like there were an expiration date on it and then BAM. I'm always very careful with all my paperwork, so i kept that brochure about the coverage and found in it that we are covered for peeling. We went to the store, they sent a technician few days later ( he said we should be fine and need to wait for a call). No body called us, so my husband called them. And guess what ? customer service said that our warranty does not cover peeling. When it does.I have that brochure and it says PEELING IS COVERED. Pictures of our nightmare of a sectional and that brochure attached. Please make yourself a favor and shop somewhere else. And DO NOT BUT THE WARRANTY, It would not cover anything. All they want is to take extra money from you. UPDATE September 2017 . So after all the fighting with them they gave us 40% store credit and said that we don't have to bring them back the sectional and just can throw it away. Now when i came in and want to use this STORE CREDIT they said that i need to bring back that trashy sectional or i can not get that credit. Seriously are you kidding me??? THEY DO NOT STAND BEHIND THEIR WORDS! avoid this store !!!!!