Fashionable Fireplaces in Rochester, NY Open now

Reviews about Fashionable Fireplaces

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  September 26, 2019, by GMoNey savage
  Small mom and pop shop, that does a good job cleaning. When it comes to fixing fireplaces, this is where their experience is challenged. Instead of telling us they did not know how to fix a Heat n Glo unit, they spoke incredibly unprofessionally about Fireplace Fashions service capabilities where we purchased the unit, and all Heat n Glo units. This should have been our red flag. The only reason we called Fashionable Fireplaces was because they could clean our fireplace faster. After paying Fashionable Fireplaces for multiple visits, the unit was still not working. They told us it was because the unit was old. All untruths. We went back to Fireplace Fashions (where we should have stayed), and not only did they educate my husband on how to fix the problem; when we asked if we should purchase a new unit, they said "Absolutely not. Your unit will last for many years to come." Moral of the story-We would have been better off to wait for the professionals that are experienced to work on the fireplace we have. BUYER BEWARE!