Ace Swim & Leisure in Rochester, NY Open now

Reviews about Ace Swim & Leisure

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  November 21, 2019, by Linda Berardi
  We have made many purchases in this store over the last many years; most of which did not require much employee assistance. This past week we purchased an in ground solar cover reel from them only to get it home to discover that the pieces included were not what the directions stated. Upon a call to the store we were told that the manufacturer changed the size of the reel tube and it no longer fit as snugly which would require us to install set screws which were not included. The directions also stated that the pole was predrilled to accommodate inserted screws to keep the poles from moving; these holes were not drilled. After a further discussion regarding the lack of clear directions and missing pieces, we were instructed to return to the store the following day and they would provide the set screws needed. After returning to the store were then told that they were not going to provide the screws and that we could purchase them ourselves at Home Depot. These people are clearly not customer oriented and they made absolutely no conscience effort to rectify the problem at all. Furthermore, they are obviously not well informed about the products that they sell or they would have known previous to the sale that there was a problem here. If they were knowledgeable about their products then they were aware of the problems and let us purchase the item and then refused to fix the issue. It is customer service like this that is closing the nation's stores because people are shopping online. We could have purchased the same item on line for $30.00 less and free shipping and gotten the same or better customer service than we did at Ace. We will no longer shop here for our pool needs.
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  November 10, 2019, by Alysia Chapin
  Staff was helpful and friendly. They overextended themselves offering alternatives for us. They took time to fully inform of all possibilities and call other sources to get information. Highly recommend!
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  September 15, 2019, by matt lavonas
  Highly recommend. Staff is willing to answer questions and walk you through things. They are very patient and have a large selection of pool supplies. They were great for me as a first time pool owner and I still go there 3 years later for all my supplies.